We don't expect you to know how to operate everything.

So if you're ever looking for a little guidance from an experienced pilot, here's what we can do for you:

• Offer free phone support for connectivity issues
• Give you limited on-site support (depending on your contract)
• Allow you to email or call us with your problem

Latest Support

Be Lazy and Resourceful. Use Tnetmail and Gmail’s Canned Responses.

This tip is for the lazy at heart.

Or perhaps just the resourceful. You can use the Canned Responses feature in Gmail or Tnetmail to send pre-composed emails to similar inquiries. So if you’re tired of typing up the same email for the millionth time or don’t want to go copy/paste it yet again, pay attention. Tranquility found an easy solution:

1. Click on the wheel symbol in the upper right corner of your screen. A drop down menu will appear. Choose Settings.
2. In the menu across the top of the screen, choose Labs.

Read More »

Live in Our Digital World.

Last month, CNN released the 50 new tech tools you should know about. At Tranquility, we picked up on a trend within the article. Many of the tools showed a transition from physical objects to the virtual. We chose four of what CNN calls “50 of the most buzzworthy” tech tools. Use these free applications and resources to turn your world digital.

Springpad.

One part virtual notebook, one part personal assistant, Springpad helps you remember stuff today so you can make better decisions tomorrow. – CNN

Because Springpad is made of Internet codes instead of paper, it’s a lot smarter than your average notebook. With this online notebook, you can look up and save movies you want to watch, people you need to contact, products you need to add to your shopping list, etc. You can e-mail information to your Springpad account, make task lists, create sticky notes, and set up alerts among other organizing actions. Springpad is an Internet resource, but you can download the iPhone, iPad, or Android app to make your life more mobile. If you want, you can even share your notes with others…just not junior high style. Read More »

Avoid Shifty, Sketchy Websites.

 

There are a few tell-tale signs that can automatically tip you off to a shifty or sketchy website:

• There may be no contact information,
• The site might be asking you for unusual personal information,
• Or the website may have a list of beautiful testimonies with no information on how to submit one yourself.

If one of these indicators or some other hint tips you off to a scam website, you can become more certain about it by inspecting the domain or using some of the tools provided by your web browser.

Check the domain

The first step to staying safe on the web is understanding Uniform Resource Locators (URLs), or the address of a website.

http://www.tranquility.net/2012/02/avoid-shifty-sketchy-websites/

The above website is an example of a URL after it has been broken down into its various components:

• The orange portion, www.tranquility.net, is the website to which you are connecting. You can identify the website as anything before the first single slash (indicated above by /).
• The red portion, blog/2012/02/avoid-shifty-sketchy-websites/, indicates a page that exists on that website. In this example, you would be directed to the blog page of Tranquility.Net. Read More »

Select the Best High-Speed Internet Option for You.

At Tranquility, we know you want Internet. You want it fast. And you want it to work specifically for you. All of our high-speed Internet options come with a reliable support system, but not all are created equal. Check out all of our options to see which one best fits your needs.

ADSL

ADSL provides Internet connection over the phone line without crowding out your phone services like dial-up used to. Consider ADSL if:

• You don’t want to give up your voice services…and never will! You simply love your telephone that mu ch. Or you have other services that wi ll not function without voice services, including fax machines, vending machines, monitored alarms, dial security cameras, digital pay TV, EFTPOS machines for processing payments or back to base VPN dialers. Read More »

How To Transfer Bookmarks And Favorites To Your Spiffy New Computer.

Now that the holiday season is nearing a close, you may think it’s time for a few more headaches as you get your brand new, super spiffy computer up and running. Avoid at least one headache by using these steps to transfer the Firefox bookmarks or Internet Explorer favorites from your old computer to your new one. It could save you hours of staring at both computers, typing in the URLs of your old bookmarks or favorites. Read More »

Get Ready for Our New look!

We’re up to good designing over the holiday season.  We’ve started on our new website design and wanted to give you a heads up that we’re going to be looking good (thanks to our sister company MayeCreate) in 2012.

Our goals for the new site are:

• A streamlined help section, allowing you to search for answers and find them faster
• Video tutorials to replace the older step by step versions
• A cleaner, sleeker look
• Easier to understand service listings
• More prominent reminders about our awesome blog topics

We’ll keep you up-to-date on our progress.  We hope to launch our new site in January!

 

Make Tnetmail or Gmail Resemble Your Old Outlook Account.

In 2009, Microsoft released Windows 7, but Outlook Express was not included in the new version. Many of our customers say that they miss using Outlook, so we brainstormed some ways to make Gmail or Tnetmail accounts better resemble Outlook. We came up with three easy tricks.

Trick 1: Preview your emails

The first and easiest way to make your Tnetmail or Gmail account look more like Outlook is by activating the email preview option.

1. Click on “Settings” in the upper, right corner or your window.
2. Then, click “Labs” in the menu across the top.
3. Find the lab entitled “Preview Pane”, and check “Enable.”
4. Scroll down to the bottom of the lab options and click “Save Changes.”
5. Your Tnetmail or Gmail account will then take you to your inbox, where you will see a new button in the upper, right corner of your window (next to the settings wheel). When you click on the button, you can choose either a “Vertical Split” or “Horizontal Split” to make your inbox better resemble Outlook. Read More »

What is the modem range?

Up to 3 miles Non-Line-of-Sight, up to 5 miles Line-of-Sight. Terrain, foliage and building construction can affect performance and signal availability. Different modems have different ranges and sensitivities.

What type of computer do I need? What operating system do I need? What kind of network card do I need? Will it work on my Mac/Linux/FreeBSD/Amiga/DEC Alpha/Model T?

We can configure the system to for almost any computer that can work on the Internet.  If your computer supports WiFi, we can configure a bridge between WiMAX and WiFi for home or business installations (certain hardware restrictions may apply and some additional hardware may be needed).

How do I know I can get service in my area?

We have computer-modeled maps that predict reception quality with high accuracy. If you can’t get service where we predict, you can return your modem for a full refund.