Support Center: Navigation is easier with the help of our pilots.

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We don't expect you to know how to operate everything.

So if you're ever looking for a little guidance from an experienced pilot, here's what we can do for you:
  • Offer free phone support for connectivity issues
  • Give you limited on-site support (depending on your contract)
  • Allow you to email or call us with your problem

Latest Support

Mozilla Thunderbird Email Setup


To set up email on Thunderbird, follow these steps:

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Tnet Mail Outlook 2013 Setup


To access your email in Outlook 2010 or 2013, follow these steps:

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Tnet Mail Outlook 2007 Setup


To access your email in Outlook 2007, follow these steps:

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Tnet Mail Mac Mail Setup


To set up your Tnet Mail Account on Apple Mail, follow these simple steps:

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Tnet Mail iOS Setup


To set up Tnet Mail on your iPhone, iPad, or iPod Touch to receive Mail, Contacts and Calendars, follow these steps:

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Tnet Mail Android Setup


To set up your Tnet Mail account on an Android phone or tablet, follow these steps:

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Tnet Mail Email Transition FAQ

Can I use my spam filtered account during the transition?

YES, keep using your account as you normally would everyday until we notify you.

Will I lose my email address?

No!  Your email address will not change.

How do I access my account after the switchover?

If you login via webmail nothing will change at all in how you access your account.

If you access your email via a mail client like Microsoft Outlook or Mozilla Thunderbird, these clients will automatically grab the correct settings to make it as painless as possible to set up.

Smartphones will require some settings changes, but we’ll have detailed guides on our website to help you out.

What in my account will be migrated?

Your email and contacts will be migrated to the new platform.

Can I access my new account now?

No, we will notify you when your new account becomes available.

How much time is required to set up my account?

You’ll be able to master the basics — sending and receiving email and viewing and scheduling meetings — very quickly. If you are using an email client such as Outlook or Thunderbird, you will need to remove and add the account again fresh.  It will automatically pull the correct settings for you and synchronize your mail again.  You may reference our configuration guide to walk you through the configuration settings if you run into any problems.  And you can always just give us a call at 573-443-3983, and we’ll walk you through it over the phone.


Columbia Family Medical Group: Providing Care to Generations of Families

CFMG Entrance

Columbia Family Medical Group’s welcoming atmosphere is obvious, even through their entrance door.

Upon entering the Columbia Family Medical Group office, visitors and patients are welcomed by a helping hands quilt hanging proudly just inside the door. Created by CFMG staff members at the time of their 25th anniversary, the quilt is covered with appliqued hands signed by physicians and nurse practitioners past, one of whom is still present, representing the helping hands of the CFMG family. Read More »

Six Signs Your Hard Drive is About to Crash.

Your computer is made up of hardware and software. Software determines how you interact with your computer, but hardware determines if your computer works. At some point, your hard drive – the piece of hardware responsible for storing and retrieving digital information – will eventually die.

According to Backblaze, 80 percent of hard drives last for four years or more. Most hard drive failures come completely unexpected for the computer owner. Here are six signs that can tip you off to an impending hard drive crash:

1. Computer Crashes


Computer crashes come in many forms and even colors. Sudden reboots are a sign of a possible hard drive failure. As is the blue screen of death, when your computer screen turns blue, freezes and may require rebooting. A strong sign of a hard drive failure is a computer crash when you are trying to access files. If your computer crashes when you are trying to open a file, that’s a good sign that the piece of hardware holding the information on your computer – aka your hard drive – is facing difficulties.

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Working with Techies and Creatives Together in the Same Office

Tranquility & MayeCreate: Techies & Creatives

This photo was taken for our November 2013 issue of Data & Design.

Here at 307 Locust St, we have a special arrangement: Tranquility Internet, an Internet service provider, and MayeCreate Design, a web and graphic design company, share an office space. That’s right, techies and creatives coming together to work in the same space. This is how both sides not only manage but thrive in such an environment.

When Communicating Paint a Picture, Don’t Give a Task

Don’t just give your employees the steps needed to get from point A to point B. Instead tell them the story of what you want. Explain how you want a project to feel or what problem needs solved. By doing this, you give them more room to solve the problem in their own way, more room to explore. They’ll be more creative, motivated and fast at solving your problem. Read More »

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