Support Center

Mozilla Thunderbird Email Setup


To set up email on Thunderbird, follow these steps:

Read More

Tnet Mail Outlook 2013 Setup


To access your email in Outlook 2010 or 2013, follow these steps:

Read More

Tnet Mail Outlook 2007 Setup


To access your email in Outlook 2007, follow these steps:

Read More

Tnet Mail Mac Mail Setup


To set up your Tnet Mail Account on Apple Mail, follow these simple steps:

Read More

Tnet Mail iOS Setup


To set up Tnet Mail on your iPhone, iPad, or iPod Touch to receive Mail, Contacts and Calendars, follow these steps:

Read More

Tnet Mail Android Setup


To set up your Tnet Mail account on an Android phone or tablet, follow these steps:

Read More

Tnet Mail Email Transition FAQ

Can I use my spam filtered account during the transition?

YES, keep using your account as you normally would everyday until we notify you.

Will I lose my email address?

No!  Your email address will not change.

How do I access my account after the switchover?

If you login via webmail nothing will change at all in how you access your account.

If you access your email via a mail client like Microsoft Outlook or Mozilla Thunderbird, these clients will automatically grab the correct settings to make it as painless as possible to set up.

Smartphones will require some settings changes, but we’ll have detailed guides on our website to help you out.

What in my account will be migrated?

Your email and contacts will be migrated to the new platform.

Can I access my new account now?

No, we will notify you when your new account becomes available.

How much time is required to set up my account?

You’ll be able to master the basics — sending and receiving email and viewing and scheduling meetings — very quickly. If you are using an email client such as Outlook or Thunderbird, you will need to remove and add the account again fresh.  It will automatically pull the correct settings for you and synchronize your mail again.  You may reference our configuration guide to walk you through the configuration settings if you run into any problems.  And you can always just give us a call at 573-443-3983, and we’ll walk you through it over the phone.


Six Signs Your Hard Drive is About to Crash.

Your computer is made up of hardware and software. Software determines how you interact with your computer, but hardware determines if your computer works. At some point, your hard drive – the piece of hardware responsible for storing and retrieving digital information – will eventually die.

According to Backblaze, 80 percent of hard drives last for four years or more. Most hard drive failures come completely unexpected for the computer owner. Here are six signs that can tip you off to an impending hard drive crash:

1. Computer Crashes


Computer crashes come in many forms and even colors. Sudden reboots are a sign of a possible hard drive failure. As is the blue screen of death, when your computer screen turns blue, freezes and may require rebooting. A strong sign of a hard drive failure is a computer crash when you are trying to access files. If your computer crashes when you are trying to open a file, that’s a good sign that the piece of hardware holding the information on your computer – aka your hard drive – is facing difficulties.

Read More

Tnetmail to Gmail Sign-In Transition

You may have noticed…

You may have noticed a change in the way you sign into your spam-filtered email account.  Our normal Tranquility-branded sign-in page is now being redirected to Gmail’s sign-in page.  This is a change Google has been rolling out to every business customer, and it is consistent for all users as of March 1, 2014.

New Gmail login screen for Tranquility e-mail users

This change will not affect your email address, inbox, contacts, or any other aspect of your spam-filtered Tranquility email account.  The only change will be to the way in which you sign in.

Previously, you simply had to enter your username and password to sign in.  In the future, you will need to enter your full address.  In general, this will be your username followed by  For example:

If you’ve previously logged in with:

Username: johnsmith
Password: hunter2

You must now log in with:

Password: hunter2

Note that your password will not change.  In the event this username does not work, your account may have a unique configuration – don’t hesitate to give us a call at 573-443-3983 and one of our technical support staff will be able to assist you.

ADSL vs. Cable

ADSL and cable Internet are two types of broadband connections that are typically what many smaller to medium-sized business consider when choosing an ISP. When deciding which might suit your business needs, you’ll want to consider availability, speed, and reliability.

For more tips on finding a suitable Internet connection for your business, check out our post about things to consider when choosing an ISP.



ADSL connections are available in mainly urban areas—wherever you can get a phone line, you can typically get ADSL. You need to be within 22,000 feet from the phone company’s central office (CO) in order to receive this type of service.1
Availability for cable Internet is pretty straight forward: if you’re in a rural area, you likely won’t be able to get cable Internet, but in most cases where cable television is available, so is cable Internet.


ADSL’s downloading speeds range from 5 Mbps up to 50 Mbps in some areas, with upload speeds up to 1.0 Mbps. Latency is a bit better with ADSL than it is with cable, depending on the location of your business.1
Cable can provide businesses with speeds all the way from 10 Mbps to 100 Mbps down and and 1 to 5 Mbps up. Bandwidth is shared with other users in the area, so speeds can slow down during high-traffic, or peak times.1 


An ADSL connection is what’s considered an “always-on” connection, meaning your device is always connected to the Internet as long as it’s on and the phone lines remain active and undamaged.1

It’s important to keep in mind that if your telephone line is accidentally cut by a service worker or is taken out of service due to extreme weather conditions, your Internet will go down. If your business demands internet that’s highly available you may consider an additional connection for your business for it would be ideal to have a backup option for Internet access. 2  Typical repair times are 24-48 hours depending upon the outage.

Cable Internet, like ADSL, provides an “always-on” connection: as long as your device is on and cable lines are active and in working order, you’re connected to the Internet.1

Having a backup service for Internet access would be a good idea for a cable connection as well as for ADSL. This is because cable lines, like telephone lines, can go down. Once that happens, your Internet connection will go down as well.1  Again, typical repair times are 24-48 hours depending upon the outage.


Monthly prices for ADSL services can range anywhere from $20 to $90, depending speed and length of contract. Since phone service is typically a requirement, you may endure additional charges for the phone line to be in working order.3 Be sure to ask if Stand Alone ADSL is available. Setup and installation fees may apply as well.
Cable connections are often bundled with phone and cable TV services, which allows you a good price for your cable Internet; the stand-alone option will cost more, most likely. Installation fees may also apply with this service, but overall, monthly fees can be anywhere between $60 and $300 per month.3 
support icon

More answers are
just a click away.

Browse the latest support articles at left, or if your question isn't covered in these topics, search our support center.

Support Topics
ADSL (5)
Ask The Tech Guy (39)
Dialup Setup (6)
Email Fraud Alerts (2)
Email Plus (2)
Email Setup (17)
Fiber (4)
How To (26)
Internet Dictionary (29)
T1/DS3 (3)
Tips (32)
Tnet Mail (17)
Web Hosting (3)
Website Resources (26)
Search the Support Center
support icon

We're a new kind of old school. We do house calls.

And business calls. If you'd rather save yourself some time and energy, we can come set up and fix stuff for you. Visit our remote support page for pricing information.

Can't find your answer?