Contact
CHANGES TO HOURS DUE TO COVID-19
In person offices hours currently closed due to COVID-19 restrictions. Technicians available via remote/phone support until further notice.
Please call our support line for service requests or inquiries
573-443-3983
We speak tech-an-ese and English so you don’t have to know both.
Mailing Address
Tranquility Internet Services, Inc.
700 Cherry Street, Suite E
Columbia, MO 65201
Fax: 573-443-5803
Office Hours
Our office is open from:
8:00 am – 5:00 pm Monday through Friday
Closed Saturday
Closed Sunday
Other hours by appointment.
Please feel free to drop off payments, arrange service calls, or chat about other computer or Internet issues during this time. We do offer longer support hours, however that support is only available via scheduled appointment.
Customer Support
Phone Support
Our free phone support is available from: 8:00 am – 8:00 pm Monday through Friday 9:00 am – 4:00 pm Saturday 10:00 am – 4:00 pm Sunday
- Your Account ID
- Your operating system and version (2000, XP, Vista, 7 or Mac)
Please be at your computer and at the service location when you call for faster support.
573-443-3983 1-888- 326-TNET (8638)
On-Site Support
On-site support is available and after an initial phone consultation in limited regions, and are by appointment only. Trip charges and standard hourly billing rates apply.
Please Note: Networking, installing, assembling, or setting up your computer or modem are available for an additional charge.
Remote Support
Sometimes its just faster and easier for us to help you through Remote Support, this is for two main reasons.
Two, it saves everybody time, trouble, and frustration.
E-mail Support
If you’re looking for answers you’re just a click away.
Learn how to set up your email, Tranquility invoicing dates, service coverage, how to change your password and more in our support center.