Support Center: Website Resources

Confusing Internet Terms Explained

thinking_dude_with_questionmark (Custom)Words to Know

Internet dialogue gets used every day and can be quite confusing if you do not fully understand what it means. Below are some terms that the Tranquility team most commonly receives questions about and what they mean or  do.

What is that?

  • Browser – Common browsers include Internet Explorer, Firefox, and Safari. These programs display websites and allow you to access and retrieve information from the Internet.
  • URL (Uniform Resource Locator) – Also known as your web address, web browsers use this formatted text string as a shortcut to locate websites in the World Wide Web.
  • Address Bar – Located in the upper portion of the browser, this is where you type the URL address for websites. The address bar also displays the website you are currently visiting.
    This is an example of an address bar.

    This is an example of an address bar.

  • Search Engine – This is the term for resources like Google, Bing, and Yahoo that scan the Internet using keywords entered into a search box. The search engine then finds and displays web pages that contain or are related to those keywords.
  • OS (Operating System) – Common examples of an OS are Windows 8 for PC and iOS7 for the iPhone. Basically, the OS is a software program responsible for allowing communication between the computer hardware and the software. A computer and the programs installed on it are essentially useless without an OS.

Still Confused?

No need to fret if you still do not understand or if you have other questions! Just give Tranquility a call today and they can help you with any concerns you may have.


Pause Your Inbox Over the Holidays.

If you’re looking for a way to escape from your email during the holidays, we may have found the perfect solution. INBOX PAUSE calls itself, “the paradigm-shiftingest, game-changingest email innovation of 2012!” While we wouldn’t go that far with our excitement, we do think it’s a handy little tool to minimize distractions in your life.

Pause Your Inbox.

This Gmail add-on places a pause button in your Tnet Mail or Gmail. When you click the pause button, new emails will stop arriving in your inbox. Instead, they will be sent to and held under a special label until you click on the blue unpause button in your Gmail.

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How to Use Google+ Hangouts to Keep in Touch During the Holidays.

The holidays are just around the corner and at times it’s hard to get all those family members together in one location. Well Google has the solution for you. Google+ is Google’s new social networking tool.

Google+ allows you to video chat, IM chat,  watch YouTube videos together and more. Up to 10 of your friends and family members can be in a hangout at a time. This proves helpful if you have multiple family members or friends across the country. Your friends and family members can be placed in customizable circles and you can choose to “Hang Out” with them.

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Best Practices for Securing Your Wireless Router.

Now that you’ve chosen the perfect router, it’s time to configure your settings. One of the most important measures you should take when you set up your router is configuring your security settings.

Here are seven measures that you can take to protect your network from unwanted guests:

1. Change the Default Username and Password

This should be your first step in setting up a new wireless router. The default administrative username and password that come with most routers are simple and well-known to hackers. To change these settings, refer to your owner’s manual on how to log in to the router’s administrative console, which is generally done through a web browser. Not sure if your new password is strong enough? Read this post on picking a crack-resistant password.

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Choosing the Right Router.

With the winter holidays quickly approaching, you may be asking yourself how you will support all of those new computer devices on your wish list. If you are looking for a wireless router for you or anyone else this holiday season, there are a couple questions you should ask yourself before making a router purchase.

Do you need a router?

If you only have a desktop. Don’t bother. Routers are used to direct data in a computer network, so multiple devices can connect to the Internet and communicate with each other. These devices include tablets, gaming consoles, computers, etc. If you just have a desktop computer, you can simply connect it directly to your DSL modem.

If you’re a multi-device user. Like most Internet-users today, you’re going to need a router. So keep reading.

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Compare Google Documents with the New Google Drive.

In April, Google launched Google Drive as a replacement for Google Documents, but not everyone has converted yet. The new program has been compared to Dropbox, which allows you to store and share your documents online and edit them offline.

If you’re still using Google Documents with your Tnet Mail account, you should consider switching over to Google Drive. It does have it’s shortcomings in comparison to Dropbox, but offers an improvement over Google Documents. View the comparison of features between Google Drive and Google Documents below, to decide which one is right for you:

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Get Technologically Fit this Summer.

By now, most people have forgotten their New Years resolutions. Summer offers an opportunity to break from your old routine, though. If you have a summer resolution to become more tech savvy, then Tranquility has the scoop on how to help you achieve your goal before the fall season comes around. Here’s a list of technology workshops offered in Columbia during the summer season:

MayeCreate Design’s Lunch and Learn Workshops

MayeCreate Summer WorkshopsTranquility’s sister company, MayeCreate, does website and print design for clients locally and throughout the Midwest. This summer, MayeCreate is offering its annual Lunch and Learn series of hands-on workshops geared to expand attendees’ digital horizons. Lunch from the Bread Basket Cafe is also served during the workshops. Classes take place the second Wednesday of the month at the MayeCreate office, 307 Locust downtown Columbia. The remaining workshops for this summer are Under the Hood of Google Analytics and Flash Back to WordPress.

Cost per class: $20-25

View the Schedule and Register >

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Windows Explorer FTP

1. Click on “Start” and then “My Computer”

2. In the address bar type “ftp:// and then the host address that we provided to you” and hit “enter”

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Friendly FTP Clients


filezilla Filezilla – FileZilla is free FTP program that allows you to update files in your hosting account.


Many web developers utilize this piece of software to manage their website/s. It has a built in FTP client so that you can manage your files on a remote computer. However, this piece of software is not free. It can be purchase online or at most electronic retailers.


winscp WinSCP – WinSCP is another free SFTP/FTP program that allow s you to manage files in your hosting account.


Windows has a built in FTP program through Explorer. It allows you to move files back and forth just like you if you were moving files in your My Documents folder.

Share Your Google or Tnet Mail Calendar With Co-Workers.

Google Calendar and Tnet Mail’s calendar present a great opportunity for businesses that need an easy,  succinct way to keep organized. These calendars allow users to share their events with coworkers or other contacts. Read through the simple steps below to start collaborating online.

  1. Locate the My Calendars section on the left side of the screen.
  2. Find the calendar you would like to share, hover your mouse over it and click on the arrow that appears.
  3. In the drop-down menu, select Share this Calendar.
  4. You will be redirected to a new page. In the section titled Share with specific people, enter the email address of the person you would like to share your calendar with, select their Permission Settings and click Add Person. Click Save.
    Read More

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