Support Center: Navigation is easier with the help of our pilots.
We don't expect you to know how to operate everything.
So if you're ever looking for a little guidance from an experienced pilot, here's what we can do for you:- Offer free phone support for connectivity issues
- Give you limited on-site support (depending on your contract)
- Allow you to email or call us with your problem
Latest Support
Mac Mail Tnet Mail
1. Select on ‘Mail’ from the menu bar. Then choose ‘Preferences’ from the drop down menu. Read More »
Windows Explorer FTP
1. Click on “Start” and then “My Computer”
2. In the address bar type “ftp:// and then the host address that we provided to you” and hit “enter” Read More »
Friendly FTP Clients
FileZilla
Filezilla – FileZilla is free FTP program that allows you to update files in your hosting account.
Dreamweaver
Many web developers utilize this piece of software to manage their website/s. It has a built in FTP client so that you can manage your files on a remote computer. However, this piece of software is not free. It can be purchase online or at most electronic retailers.
WinSCP
WinSCP – WinSCP is another free SFTP/FTP program that allow s you to manage files in your hosting account.
Windows
Windows has a built in FTP program through Explorer. It allows you to move files back and forth just like you if you were moving files in your My Documents folder.
FileZilla FTP
1. Click on “Start” and the “All Programs”
2. Navigate to the program “FileZilla
Windows Mail Email Setup
1.Open Windows Mail from your start Menu. When it opens go to Tools>Accounts. Read More »
Windows Live Email Setup
1. Open “Windows Live Mail” from the start menu. (Note: If you do not have Windows Live Mail you can download it here or visit our downloads page)
2. On the left hand side of the screen you should see “add email account”. Select it. Read More »
Smart Phone Email Setup
Smart Phones
Tranquility Internets Services supports email via a “Smart Phone” such as a Blackberry or Palm. However due the individuality of these devices and the carriers providing them we do not provide technical support for the device itself. Setup and technical issues should be directed to your mobile carrier. If a technician at your local store has questions about Tranquility specific settings, we will be happy to talk to them if they contact us.
Basic Settings
Here you will find basic settings to configure most “Smart Phones.” Read More »
Outlook Express Email Setup
1. Open Outlook Express
Outlook 2007 Email Setup
1. When you open Microsoft Outlook 2007 for the first time, you will be presented with the screen below. If you are setting up an additional email account, or are not presented with this screen, you can still add an email account by clicking on “Tools” (in the menu bar), then choosing “Account Settings” and then clicking the “New” button. Read More »
Outlook 2003 Email Setup
1. Open Outlook 2003. When it opens go to Tools>Email Accounts. Read More »
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