We don't expect you to know how to operate everything.

So if you're ever looking for a little guidance from an experienced pilot, here's what we can do for you:

• Offer free phone support for connectivity issues
• Give you limited on-site support (depending on your contract)
• Allow you to email or call us with your problem

Latest Support

Create an Email Alias in Tnet Mail.

Email can get messy. But Tnet Mail clients can use aliases to keep their webmail accounts organized and centralize all incoming and outgoing mail. An email alias is a virtual address that redirects to your preexisting email account.

An alias example

For example, if Jane Doe got married to John Newlywed and wanted to change her old address, janedoe@tnetmail.net, to something including her new surname, she wouldn’t have to create a new account. She could simply set up an email alias, called janenewlywed@tnetmail.net, for her old account.

In the workplace, email aliases can be used:

• to create individual return addresses for an email account accessed by multiple employees
• combine home and work email accounts
• communicate with different contacts using different reply addresses

Each Tnet Mail user can set up 30 different email aliases. Before you go diving into your Tnet Mail account, though, look over the steps below. Setting up an alias requires the work of both your Tnet Mail administrator and you, the user.

The administrator must:

1. Sign in to the Google Apps control panel by going to https://www.google.com/a/cpanel/primary-domain-name and tacking on your domain name to the end. Enter your sign-in information for the admin account.
2. Locate the account you would like to add an alias to by entering the username in the search box at the top of the control panel and clicking Search accounts.
3. Select the row for the user account to display the user information page and click Add a nickname.
4. Enter the new alias name (what comes before the @ symbol)  in the Add a nickname text box and select a domain from the drop-down list (what comes after the @ symbol) for the alias. Click Save changes. Within 24 hours, the alias should be ready to use.

Then, the user should:

1. Go to Settings by clicking on the wheel button in the top-right corner of your inbox.
2. In the menu across the top of the page, click Accounts.
3. In the section titled Send message as, click the Add another email address you own link.
4. A box will pop up, prompting you to enter the Email address you would like to use as an alias. Enter the alias and click Next Step.
5. Continue to click Next Step on the following prompts, choosing your settings as you go, until you reach the option to verify the new alias. Click Send Verification.
6. An email will be sent to your inbox with a link and confirmation code. Click on the link and enter the confirmation code in the setup window.

If you followed the steps correctly, you should be ready to start sending and receiving mail with your new alias! You will still use the primary address to log in, receive calendar invitations, sync with your mobile device and share Google Docs and Sites, but can communicate with coworkers and clients using your alias.

To learn more about Tnet Mail and the support it can offer your business, visit our webmail page or contact Tranquility today.

Get Technologically Fit this Summer.

By now, most people have forgotten their New Years resolutions. Summer offers an opportunity to break from your old routine, though. If you have a summer resolution to become more tech savvy, then Tranquility has the scoop on how to help you achieve your goal before the fall season comes around. Here’s a list of technology workshops offered in Columbia during the summer season:

MayeCreate Design’s Lunch and Learn Workshops

Tranquility’s sister company, MayeCreate, does website and print design for clients locally and throughout the Midwest. This summer, MayeCreate is offering its annual Lunch and Learn series of hands-on workshops geared to expand attendees’ digital horizons. Lunch from the Bread Basket Cafe is also served during the workshops. Classes take place the second Wednesday of the month at the MayeCreate office, 307 Locust downtown Columbia. The remaining workshops for this summer are Under the Hood of Google Analytics and Flash Back to WordPress.

Cost per class: $20-25

View the Schedule and Register > Read More »

Don’t Lose Valuable Online Content: Convert Web Pages to PDFs.

Ever clicked on a bookmark just to be disappointed by a deleted web page? Websites get deleted every day. To save valuable information you’ve discovered online, create a PDF and save it locally. Then, you can access it without a web connection.

Creating a PDF is easier than copy and pasting content into a Word document, and unlike screen capturing, a pdf allows you to save more than just what appears on your computer screen. You can select text within the document and view higher quality photos.

Try one of the browser tools or the online converter below to begin creating PDFs of valuable online content:

Chrome’s Built-in Feature

Creating PDFs is a built-in feature of the web browser Chrome, so if you already use Chrome it is very easy to do…two steps kind of easy to do.

1. Click on the wrench icon in the upper right corner of your browser or right click your mouse anywhere on the web page. In the menu that appears, click Print.
2. A window will pop up in your browser. Under Destination, choose Save as PDF. Select your settings and click Save.

Firefox’s Print Pages to PDF Add-On

Compared to other web browsers, Firefox is famous for its vast number of add-ons. You cannot create PDFs without installing an add-on in Firefox, but Print pages to PDF more than compensates for that feature.

This highly customizable add-on can be downloaded Here. Click on the Add to Firefox button, click Install Now in the pop-up window and restart Firefox.

After the add-on is installed, go to Tools in your menu bar, hover over Print pages to PDF and select Preferences. From there, you can determine the coloring, layout and other settings of your PDF. The chart below shows the size equivalencies of the Paper format option under Sizes and Margins.

Go to the Print Pages to PDF Homepage to learn more about creating PDFs in Firefox.

Web2PDF, a Free Online Converter

Web2PDF is a free online file converter that lets you submit a URL and – by the click of a button – create a PDF. Web2PDF is unique, because it offers its users the ability to change many settings. After you enter your URL into the site, click on the options button to determine the size and setup of your PDF. Click Close then Convert to PDF.

Go to Web2PDF >

Windows 2000 Setup

1. Go to your start menu and open the Network and Dial-up Connections Window. Read More »

Windows Live Mail Tnet Mail

1. Open Windows Live Mail and click on Tools and then Accounts Read More »

Thunderbird Tnet Mail

1. Open Thunderbird and click on Tools and then Accounts Settings.
Read More »

Outlook Express Tnet Mail

1. Open Outlook Express and click on Tools and then Accounts

2. Click on the Mail tab, select your Tranquility account and then click Properties

3. Click on the General tab and fill in the necessary information. Read More »

Outlook 2010 Tnet Mail

1. Open up Microsoft Outlook 2010
2. Click on File, and select Info. Click on the Accounts Setting button and then select add and remove accounts or change existing connection settings.
Read More »

Outlook 2007 Tnet Mail

1. Open Outlook and click on Tools and then Account Settings.
Read More »

Outlook 2003 Tnet Mail

1. Open Outlook and click on Tools and then E-mail Accounts. Read More »