We don't expect you to know how to operate everything.

So if you're ever looking for a little guidance from an experienced pilot, here's what we can do for you:

• Offer free phone support for connectivity issues
• Give you limited on-site support (depending on your contract)
• Allow you to email or call us with your problem

Latest Support

Mozilla Thunderbird 3

Step 1: After installing Thunderbird 3 open the program and click on “tools” -> “Account Settings” and then “Add Mail Account” Read More »

Mozilla Thunderbird Email Setup

1.Open Thunderbird. Go to Tools>Accounts. Read More »

Mac Mail Email Setup

1. To open mac mail, click the stamp icon in your dock. If it isn’t there, then click Macintosh HD to the top of the desktop, then go down and click Applications. This will open the welcome screen shown below. Enter the requested information and click Continue.

If for some reason the welcome screen does not appear this probably means that you already have an existing mail account and you’ll have to add another one. To do this click on File and then select Add Account. This will launch the window shown below.

Read More »

Windows XP Dialup Setup

1. Go to the Start Menu. Select “Connect To” and then “Show all connections”. Read More »

Windows Vista Dialup Setup

1. Go to your Start Menu (Classic) or Windows Logo (Vista). Select Connect To. Read More »

Windows 7 Dialup Setup

1. Click on the “Start/Windows” button and select “Connect to” Read More »

Mac OS X Dialup Setup

1. Open your Apple Menu and select System Preferences. Read More »

Dialup Setup

This section details how to setup a dial-up connection in several different operating systems. If you have a computer that is connected to the Internet and want to configure another to connect this section will describe that process. Please select your operating system from the list on the left. If you are having difficulty or your operating system is not listed, then contact us.

Standard DSL Setup

Typical DSL Installation

Here is an example of a typical DSL installation. To install please follow these few steps:

1. Plug DSL filter splitter into the phone jack.
2. Take your DSL modem and plug a phone cord into the port label “ADSL/DSL”
3. Plug the other end of that phone cord into the “DSL” jack on the DSL filter.
4. Take your ethernet cable and plug it into the “Ethernet/WAN” port on the modem
5. Plug the other end into your computer
6. Power on the the equipment

Installing DSL Filters

General Filter Information

If you’re experiencing static on your telephone line while you’re talking to someone on the phone and have DSL service through Tranquility then you probably need a DSL filter setup on your phone line. DSL filters come in all shapes and size but are all installed just about the same. Below you’ll see an example filter and how to properly install it.

Filter Installation