Support Center: Navigation is easier with the help of our pilots.

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We don't expect you to know how to operate everything.

So if you're ever looking for a little guidance from an experienced pilot, here's what we can do for you:
  • Offer free phone support for connectivity issues
  • Give you limited on-site support (depending on your contract)
  • Allow you to email or call us with your problem

Latest Support

Mozilla Thunderbird Email Setup


To set up email on Thunderbird, follow these steps:

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Email Plus Outlook 2013 Setup


To access your email in Outlook 2010 or 2013, follow these steps:

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Email Plus Outlook 2007 Setup


To access your email in Outlook 2007, follow these steps:

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Email Plus Mac Mail Setup


To set up your Email Plus Account on Apple Mail, follow these simple steps:

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Email Plus iOS Setup


To set up Email Plus on your iPhone, iPad, or iPod Touch to receive Mail, Contacts and Calendars, follow these steps:

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Email Plus Android Setup


To set up your Email Plus account on an Android phone or tablet, follow these steps:

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Columbia Family Medical Group: Providing Care to Generations of Families

CFMG Entrance

Columbia Family Medical Group’s welcoming atmosphere is obvious, even through their entrance door.

Upon entering the Columbia Family Medical Group office, visitors and patients are welcomed by a helping hands quilt hanging proudly just inside the door. Created by CFMG staff members at the time of their 25th anniversary, the quilt is covered with appliqued hands signed by physicians and nurse practitioners past, one of whom is still present, representing the helping hands of the CFMG family. Read More »

Six Signs Your Hard Drive is About to Crash.

Your computer is made up of hardware and software. Software determines how you interact with your computer, but hardware determines if your computer works. At some point, your hard drive – the piece of hardware responsible for storing and retrieving digital information – will eventually die.

According to Backblaze, 80 percent of hard drives last for four years or more. Most hard drive failures come completely unexpected for the computer owner. Here are six signs that can tip you off to an impending hard drive crash:

1. Computer Crashes


Computer crashes come in many forms and even colors. Sudden reboots are a sign of a possible hard drive failure. As is the blue screen of death, when your computer screen turns blue, freezes and may require rebooting. A strong sign of a hard drive failure is a computer crash when you are trying to access files. If your computer crashes when you are trying to open a file, that’s a good sign that the piece of hardware holding the information on your computer – aka your hard drive – is facing difficulties.

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Working with Techies and Creatives Together in the Same Office

Tranquility & MayeCreate: Techies & Creatives

This photo was taken for our November 2013 issue of Data & Design.

Here at 307 Locust St, we have a special arrangement: Tranquility Internet, an Internet service provider, and MayeCreate Design, a web and graphic design company, share an office space. That’s right, techies and creatives coming together to work in the same space. This is how both sides not only manage but thrive in such an environment.

When Communicating Paint a Picture, Don’t Give a Task

Don’t just give your employees the steps needed to get from point A to point B. Instead tell them the story of what you want. Explain how you want a project to feel or what problem needs solved. By doing this, you give them more room to solve the problem in their own way, more room to explore. They’ll be more creative, motivated and fast at solving your problem. Read More »

Tnetmail to Gmail Sign-In Transition

You may have noticed…

You may have noticed a change in the way you sign into your spam-filtered email account.  Our normal Tranquility-branded sign-in page is now being redirected to Gmail’s sign-in page.  This is a change Google has been rolling out to every business customer, and it is consistent for all users as of March 1, 2014.

New Gmail login screen for Tranquility e-mail users

This change will not affect your email address, inbox, contacts, or any other aspect of your spam-filtered Tranquility email account.  The only change will be to the way in which you sign in.

Previously, you simply had to enter your username and password to sign in.  In the future, you will need to enter your full address.  In general, this will be your username followed by  For example:

If you’ve previously logged in with:

Username: johnsmith
Password: hunter2

You must now log in with:

Password: hunter2

Note that your password will not change.  In the event this username does not work, your account may have a unique configuration – don’t hesitate to give us a call at 573-443-3983 and one of our technical support staff will be able to assist you.

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