We don't expect you to know how to operate everything.

So if you're ever looking for a little guidance from an experienced pilot, here's what we can do for you:

• Offer free phone support for connectivity issues
• Give you limited on-site support (depending on your contract)
• Allow you to email or call us with your problem

Latest Support

LAN port

A LAN port is an opening on a piece of computer network hardware used to connect a computer to a network using a wire. It is also known as an Ethernet port, network connection or network port.

single-band router

Internet can either be dual-band or single-band. Single-band routers broadcast a single wireless  signal on a 2.4 GHz band.

dual-band router

Internet can either be dual-band or single-band. Dual-band routers broadcast two simultaneous signals, one on a 2.4 GHz and the other on a 5 GHz band.

 

Mbps

Mbps, or megabits per second, is a measure of data transfer speed. It is often used to measure Internet network transmissions, so products with a higher Mbps yield a faster Internet speed.

computer network

A computer network is an interconnected collection of computers and other hardware (such as routers and printers) that can communicate and share resources and information.

DHCP client table

A DHCP client table lists all devices connected to a wireless router.

guest network

A guest network is a small section of a computer network that is used by temporary visitors. Typically, it provides a full connection to the Internet but restricts the visitor’s access to internal websites, files and hardware usage. It also protects the computers on the network from being infected by malicious software applications that may exist on the visitor’s computer.

Get Screen Sharing for Tnet Mail or Gmail with Screenleap.

There are multiple screen-sharing programs out on the Internet to choose from. What makes Screenleap so attractive is its simplicity. It is incredibly easy to use and requires no downloading. Screenleap for Gmail allows you to access screen-sharing simply by clicking a button in your Tnet Mail or Gmail.

The installation process is easy. Following these steps will place buttons in your Tnet Mail or Gmail for hassle-free screen-sharing:

1. Launch Chrome. Screenleap for Gmail will not work in any other browser.
2. Log in to your Tnet Mail or Gmail account.
3. Go to Screenleap for Gmail in the Google Chrome webstore  and click Add to Chrome. Click Run if the Java Runtime permission window appears.
4. Refresh your Tnet Mail or Gmail or open it in a new tab or window.

Once you have installed Screenleap for Gmail, there are four ways to share with your contacts. So sharing your screen is easily accessible regardless of what part of your Gmail or Tnet Mail you are using.

Method One: In email composition mode

Click Compose in the upper, left corner of your Tnetmail or Gmail. When you begin drafting your email, you will see a green Share Screen button above the From field. When you click it, a linked URL will be entered into the text of your email draft. The recipient of the email can click this URL and see your screen as you share it.

Method Two: From a contact hovercard

Click Mail on the left side of the screen to release a drop-down menu. In the menu, choose Contacts. Hover your mouse over the contact with whom you would like to share your screen. In the hovercard that appears, locate the  green computer screen. Click on it to share your screen. If the contact is online, a linked URL will be sent to him or her through chat. Otherwise, an email will be created with a linked URL.

Method Three: In chat

Open chat. At the top of the chat screen will be a green computer icon. Click it, and a linked URL will be entered into a chat message to the respective recipient.

Method Four: Using the button in the top right corner

In the top right of the screen is a drop-down menu labeled Screenleap. Click to expand the menu. Then, click the button that says Share your screen to share. Screenleap will generate a link that you can copy and send to the screen viewer.

 

 

Let Your Tnet Mail or Gmail Do the Thinking for You with Boomerang or Right Inbox.

It’s a Monday morning, you’re tired…and you just want your email to do the thinking for you. Two online programs, Right Inbox and Boomerang for Gmail, can help you with your Monday morning woes. These programs allow users to schedule emails in the future, track sent emails and set reminders.

Each program offers a trial package with 10 free emails each month. Right Inbox and Boomerang can extend the functionality of your Gmail or Tnet Mail account beyond what Gmail already provides:

Read More »

Compare Google Documents with the New Google Drive.

In April, Google launched Google Drive as a replacement for Google Documents, but not everyone has converted yet. The new program has been compared to Dropbox, which allows you to store and share your documents online and edit them offline.

If you’re still using Google Documents with your Tnet Mail account, you should consider switching over to Google Drive. It does have it’s shortcomings in comparison to Dropbox, but offers an improvement over Google Documents. View the comparison of features between Google Drive and Google Documents below, to decide which one is right for you: Read More »