We don't expect you to know how to operate everything.

So if you're ever looking for a little guidance from an experienced pilot, here's what we can do for you:

• Offer free phone support for connectivity issues
• Give you limited on-site support (depending on your contract)
• Allow you to email or call us with your problem

Latest Support

Will WiMAX work with my PS3/Xbox/Wii/etc.?

WiMAX provides a network connection. We can configure the modem to work with almost any networked device. Additional fees may apply.

What is your service area?

Central Columbia and Ashland. Let us know where you live and we’ll see if you fall into our coverage area?

Are there data caps? Overage fees?

Yes, but they’re generous. Yes, but they’re reasonable.

Become a Google Reader. Group all of your news and blog updates into one area.

Google Reader is one option offered by Google that you may have ignored in between updating your status on Google+ or sending an e-mail through G-mail. Perhaps you are interested in cooking blogs, or you want to follow the Mizzou Tigers’ sports achievements in real time. Reader is a tool that helps you  do so by allowing you to subscribe to RSS feeds and Atom feeds, which display regularly changing web content so you can keep up to date on your favorite websites and blogs.

1. Getting started as a Google Reader: Just like learning the ABCs, you have to begin somewhere.

First, you need a Google (Gmail) account. If you don’t have one, Tranquility is an Authorized Google Apps Reseller, so you can give us a call and we will set you up with a Google account that offers tech support at a cost of only $50/user per month. Once you are a new member of the Google community, you can go to Reader and begin subscribing to everything from blogs and public Twitter or Facebook updates to news headlines and recently posted photos. Read More »

Gmail Gets a Makeover.

Gmail has updated its look. The modern design provides a cleaner, easier interface. Users can switch from the old look now, or they can wait for Google to do so for them. If you think you are ready for change, the option to “Switch to the new look” will appear in either the upper or lower right corner of your screen.

Here are six new features that we are excited about:

1. Mail and Contacts and Tasks Button

It’s a mouthful, but Google has decided to include all three of these features into a single pull-down button. With the old interface, they were easy to lose. The space made available by placing them in a pull-down menu has allowed them to stick out, dressed up in a big, red font. Read More »

5 reasons to show up to our open house October 7th at 5.

Read More »

Will WiMAX work if there is a power outage?

Your modem will need power. The network has emergency power.

Are there any usage policies?

Yes, we have an Acceptable Usage Policy

I don’t want to pay a monthly fee for the modem. Can I buy it to save money?

The modem can only be used on the Full Stream network so direct sale is not beneficial as it can not be re-used elsewhere. We can offer a discount on the modem for prepayment of the rent.

How long before service gets slow just like DSL/Cable?

You have a dedicated wireless connection that is not shared like other connection types. We monitor network usage carefully to insure you receive great performance. DSL and Cable are restricted by older wire and cable installations that can create bottlenecks in a neighborhood – not a problem for wireless.