We don't expect you to know how to operate everything.

So if you're ever looking for a little guidance from an experienced pilot, here's what we can do for you:

• Offer free phone support for connectivity issues
• Give you limited on-site support (depending on your contract)
• Allow you to email or call us with your problem

Latest Support

How many users can use my modem at the same time? Is sharing possible?

The modem only provides one connection to the Internet, but we can help you configure it to work on a WiFi router or a network to support multiple simultaneous users. Many laptops can share network connections with other devices.

Will I need a permit or zoning permission to install your modem or antenna?

Do you provide installation?

Yes but some restriction may apply.

Why is the Internet so slow? You say WiMAX is faster.

We can measure the speed of our network, but we can’t control the performance of the Global Internet Cloud. We just make sure you can get to and from it as fast as we can.

Why can’t I use my Clear modem/Sprint phone/WiMAX laptop on your WiMAX network?

WiMAX standards provide a very high level of security and only authorized devices are allowed on a WiMAX network. WiMAX devices are configured at the factory to recognize specific networks. We are working on roaming agreements with other networks but they are not completed at this time.

Why is my connection speed fast some days and slow others?

If you move your system closer to a tower, performance will increase up to your plan speed limit. If you move farther from a tower it will go down.

Why does Billy get a faster connection than I do even when we’re in the same location? He’s using the same modem.

He may have a different service plan. Let me check yours and see if we offer an upgrade. Some computers are faster than others.

What is meant by monthly traffic? How is that different from my plan speed?

Your plan speed is how big a pipe you have for data. Monthly traffic is how much data you run through that pipe.

How come your speed check URL gives different results than XYZ?

Ours is in our datacenter and ignores global Internet variables.

If I need faster service can I upgrade? How long will that take?

We can upgrade your service with a phone call or email from you requesting the upgrade. Additional fees may apply. Generally we can perform the upgrade same day.