Tnetmail to Gmail Sign-In Transition

You may have noticed…

You may have noticed a change in the way you sign into your spam-filtered email account.  Our normal Tranquility-branded sign-in page is now being redirected to Gmail’s sign-in page.  This is a change Google has been rolling out to every business customer, and it is consistent for all users as of March 1, 2014.

New Gmail login screen for Tranquility e-mail users

This change will not affect your email address, inbox, contacts, or any other aspect of your spam-filtered Tranquility email account.  The only change will be to the way in which you sign in.

Previously, you simply had to enter your username and password to sign in.  In the future, you will need to enter your full address.  In general, this will be your username followed by  For example:

If you’ve previously logged in with:

Username: johnsmith
Password: hunter2

You must now log in with:

Password: hunter2

Note that your password will not change.  In the event this username does not work, your account may have a unique configuration – don’t hesitate to give us a call at 573-443-3983 and one of our technical support staff will be able to assist you.

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