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Support Center: Navigation is easier with the help of our pilots.

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We don't expect you to know how to operate everything.

So if you're ever looking for a little guidance from an experienced pilot, here's what we can do for you:
  • Offer free phone support for connectivity issues
  • Give you limited on-site support (depending on your contract)
  • Allow you to email or call us with your problem

Latest Support

Social Media Resources

Our sister company, MayeCreate, held a workshop on social media last week. From that workshop came a set of how-to guides, a handout and a Power Point discussing social networking statistics for various sites, frequency and more. Watch the workshop presentation or simply download the how to guides and handout by clicking the links below.

  1. Social Media Presentation Recap and Handout
  2. How to Create a Personal Facebook Account
  3. How to Make a Business Facebook Page
  4. How to Create a Linked in Profile
  5. How to Get Started with Twitter

The next MayeCreate workshop is “Get Found, 10 Things You Can do to Improve Google Rankings (SEO) on Your Own” go to the MayeCreate site and sign up online!

Click to learn about other upcoming MayeCreate workshops.

Google+

Ready to get out of the gossip ridden, mini-game filled, and SPAM covered cluster that has become the norm in social networking sites? There’s a new network in town that could clean all that up for us, Google+.

As of yet, Facebook and MySpace have dominated the field of social networking, and while MySpace fades away, Facebook has become a super power in terms of users (750 million active accounts.) Just as it appeared that Facebook had acquired a monopoly on social networking, Google has released it’s take on the social network.  Google+ is the new social network on the block. Released in the last week of June, it is projected to already have over ten million users.

Alright, so maybe gossip will never leave the conversation, but wouldn’t it be nice if you could aim the gossip where it needed to hit? G+ took the idea of circles and forced it onto online networking. By keeping friends, close friends, work friends, family, extended family, acquaintances etc.  separated, you don’t have the problem of discussing private matters with everyone you’ve ever met.

Organizing between Friends, Family, and Acquaintances has never been easier. You can simply drag relevant contacts into the circle of your choice. When posting updates, photos,  or videos simply select one or more circle you want to share with.

Looking at your current online social network feed, how many notifications do you have concerning a mini-game? Odds are there are quite a few. And who are half these people? Google has focused social networking back to meaningful updates on your people’s lives.

While you were sifting through the mini-game queue, how many SPAM messages did you run into? If it looks anything like my page, quite a bit! Something handy about G+ is you have a handful of other online endeavors created by Google that hint at what you’re getting yourself into. For instance, look at Gmail, they’ve dominated the field with a minimalist style.  They’ve done this with their search engine, messenger, reader, news etc. and Google+ will be the next installment in a long list of successful online outlets.

Sounds like something you’d like to be a part of doesn’t it? Now all you need to do is get invited!

Join us for Artrageous Fridays!

This Friday July 22 is Artrageous Friday!
We’re hosting two fabulous artists in our office this Friday, July 22 for Artrageous Fridays. Stop by and view the work of photographer Jackie Rhodes and painter Leslie McCullough-Payne.  We’ve got snacks and drinks, cool off with us from 6-9.

No, We Don’t Want Your Username & Password… or Your Routing Number

As you know, the level of spam messages being sent increases every day.  It has come to our attention that there is currently an email asking for personal account information that appears to be from Tranquility Internet Services.  We would not ask you for any personal information; and if a change would be necessary, we would ask that you contact our office regarding any such change.  We continue to do our best to limit the amount of spam that our clients receive; and again remind you that you should never respond to any message requesting personal information.  Thank you for your patience and vigilance as we all strive to maintain a safe and productive Internet experience.
 
Here is an example from earlier today:
 
—–Original Message—–
From: “Admin@tranquility.net” <enquirie@administrativos.com>
Date: Fri, 15 Jul 2011 07:21:34
Reply-To: enquirie@administrativos.com
Subject: Email alert

Webnews From tranquility.net Customer Services This Message
from tranquility.net We want to alert you that we are
deleting all old email account to create more space for
the new account,To prevent your email account from being closed,
please give your.

Username:
Password:

tranquility.net Online Dept.

Notice that the from address lists Admin@tranquility.net as the name and enquirie@administrativos.com as the actual address. This should tell you that it is not really from Tranquility.
 
We invite everyone to brush up on their detective skills and read a short blog post of ours: Is This Email Legit?
 
Remember: When in doubt, contact us and we can verify if an email that is supposedly from Tranquility really is or not. Thank you to all of our customers who have contacted us regarding suspicious emails!
 
Happy surfing, 
Tranquility and MayeCreate

Meet Payden, Tranquility’s Newest Team Member!

Paden Gentry is a fourth year electrical engineering student at the University of Missouri. His role at our sister company, Tranquility Internet Services, is to provide tech support for the Tranquility customers. Paden helps clients integrate and maintain their emails, troubleshoot modem, router, and computer problems. He plans on graduating in two years and wishes to pursue a career as an electrical engineer.

How to open jpegs in your browser.

  1. Right click on the file (either in your email or where ever you save it on your computer)
  2. Choose “Open With”
    Screen Shot - Open With
  3. Select your browser: Internet Explorer, FireFox, Chrome, etc.

After the file has opened in your browser you may need to zoom in to view the design at its full size by clicking on the image. If you are having trouble please let us know because all computers and browsers are different.

We’ve Moved

We’ve joined offices with our sister company Mayecreate

You can now find us at 307 Locust Street on the edge of downtown near Providence. We are located upstairs along with MayeCreate Design. Check out MayeCreate online!

We moved our data center

To better serve your needs we upgraded and moved our facility this past weekend, in doing so we encountered a couple of hiccups. We appreciate your patience and we apologize for any inconvenience this may have caused you. Everything should be working correctly now; if you are still encountering problems, please contact us. Columbia: (573) 443-3983 All other service areas call toll free: 1-888- 326-TNET (8638)

We packed everything up

We will be working to put our new office together over the next week or two. We will however be hosting an open house this Spring so everyone will have a chance to check out our new location and chat with your supportive tech guys. Date and time to be announced.

Business Office Closed Yet Again Today

Dear Tranquility Internet Subscriber,

Our business office will be closed again today due to the winter wonderland. We will be monitoring the network, taking calls and checking our email so in the event a network emergency should occur, please don’t hesitate to call.

Be safe and stay warm today!

Best regards,

Travis

Travis Schumacher
General Manger
Tranquility Internet Services, Inc.

Business Office Closed Today

Dear Tranquility Internet Subscriber,

Our business office will be closed today due to the winter wonderland on it’s way to Columbia. We will be monitoring the network as well as our email so in the event a network emergency should occur, please don’t hesitate to call.

Be safe and stay warm!

Best regards,

Travis

Travis Schumacher
General Manger
Tranquility Internet Services, Inc.

Happy New Year!

Dear Tranquility Internet Subscriber,

Greetings and Happy New Year to you all!

Just a quick update. We will be closed for business on New Year’s Eve and New Year’s Day, December 31 & January 1. We will be monitoring the network as well as our email so in the event a network emergency should occur, so please do call in and leave a message.

We have enjoyed working with you during the last year, and thank you for
your business in 2010. Good luck in the new year!

Best regards,

Leon

Leon Schumacher
President
Tranquility Internet Services, Inc.

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