We don't expect you to know how to operate everything.

So if you're ever looking for a little guidance from an experienced pilot, here's what we can do for you:

• Offer free phone support for connectivity issues
• Give you limited on-site support (depending on your contract)
• Allow you to email or call us with your problem

Latest Support

Do I own the modem? Is it guaranteed?

The modem is owned by Full Stream, you rent it at an affordable rate. If it fails due to manufacturing defects we will replace it at no charge.

Why are there different types of modems?

We offer different modems for different usage types. Reception will vary with terrain and distance, and with any obstructing buildings or massive foliage.

How hard is it to install? How quick is it to install?

Depends upon what modem, location, configuration. Most installations take under ten minutes.

When I order service what do I get? What do I have to do?

We provide a modem and a user account for that modem. In most cases you can install the modem yourself, or we can do it for you for a small fee. No holes to drill, no wires to pull on most systems.

How long will it take to get service?

Depends upon what modem, location, payment method.

Will this work on my cellphone? My smartphone?

No. Your cell phone provider has a data plan for your smartphone. If your phone supports WiFi, we can configure a bridge between WiMAX and WiFi for home or business installations (certain hardware restrictions may apply and some additional hardware may be needed).

Can I watch TV or movies over WiMAX?

Hulu and Netflix work great. WiMAX does not replace Cable.

Why is WiMAX better than Cable Internet?

Mobility, Short Lead Time Install, No Cable Required, No Bundle

Why is WiMAX better than WiFi?

Greater Mobility, Greater Range, Better Security, Quality of Service.

Why is WiMAX better than DSL?

Mobility, Short Lead Time Install, No Phone Line Required, No Bundle