We don't expect you to know how to operate everything.

So if you're ever looking for a little guidance from an experienced pilot, here's what we can do for you:

• Offer free phone support for connectivity issues
• Give you limited on-site support (depending on your contract)
• Allow you to email or call us with your problem

Latest Support

Can I use my modem in Kansas City or St. Louis?

We do not currently offer roaming services to other networks.

If I need faster service can I upgrade? How long will that take?

We can upgrade your service with a phone call or email from you requesting the upgrade. Additional fees may apply. Generally we can perform the upgrade same day.

How come your speed check URL gives different results than XYZ?

Ours is in our datacenter and ignores global Internet variables.

How can I check my connection speed?

We have a speed test URL that helps with that.  To check your speed within the wireless network please click here.

What is meant by monthly traffic? How is that different from my plan speed?

Your plan speed is how big a pipe you have for data. Monthly traffic is how much data you run through that pipe.

Why does Billy get a faster connection than I do even when we’re in the same location? He’s using the same modem.

He may have a different service plan. Let me check yours and see if we offer an upgrade. Some computers are faster than others.

Why is my connection speed fast some days and slow others?

If you move your system closer to a tower, performance will increase up to your plan speed limit. If you move farther from a tower it will go down.

Why is the Internet so slow? You say WiMAX is faster.

We can measure the speed of our network, but we can’t control the performance of the Global Internet Cloud. We just make sure you can get to and from it as fast as we can.

My DSL/cable goes out a lot. How often will WiMAX go out?

Since there are no wires, there are no wires to fail. Your modem needs power to operate. Our network has battery and generator backup systems.

Is there a deposit for the modem?

Only on month-to-month plans.