How come your speed check URL gives different results than XYZ?

Ours is in our datacenter and ignores global Internet variables.

Can I use WiMAX on my home network? Will I be able to connect to my home network?

Yes. The modem only provides one connection to the Internet, but we can help you configure it to work on a WiFi router or a network to support multiple simultaneous users. You may want to disable WiMAX when you use your home WiFi depending upon a number of factors.

If I need faster service can I upgrade? How long will that take?

We can upgrade your service with a phone call or email from you requesting the upgrade. Additional fees may apply. Generally we can perform the upgrade same day.

Can I use WiMAX on my work network? Will I be able to connect to my work network?

Yes. The modem only provides one connection to the Internet, but we can help you configure it to work on a WiFi router or a network to support multiple simultaneous users. You may want to disable WiMAX when you use your work WiFi depending upon a number of factors. Be sure to consult your IT manager before you make any changes to your systems.

Can I use my modem in Kansas City or St. Louis?

We do not currently offer roaming services to other networks.

Can I move the equipment once it’s installed?

Depends upon the modem type and your Service Level Agreement. The Motorola o450 is not designed to be moved after installation.

What is WiMAX?

“Worldwide Interoperability for Microwave Access”. It is an IP based Wireless Broadband Access Technology utilizing IEEE 802.16e-2005 standard.

Will WiMAX support VOIP?

Yes, but we do not offer VOIP-specfic plans at this time. Our current plans should work fine for light personal use and with FaceTime, Skype, and other personal conferencing software. If you need business-class VOIP let me get your contact info and we’ll inform you when we’re running a promotion for that service.

Do you provide installation?

Yes but some restriction may apply.

How Secure is WiMAX?

Very. Only authorized devices can connect to the network, and every device has a fully-encrypted dedicated connection for all data services.