Calling All Techs! We’re Hiring!

Posted:Jan. 14th, 2013 | In: News, Tranquility

We’re seeking a skilled new Tech to join our dedicated team.  It’s a full time gig with benefits and a great work environment.  To apply please email monica@tranq.net, send your resume and cover letter and we’ll get started with a short phone interview.

What does it take to be a member of our Internet pit crew?

Take a look at our job description to see if you have what it takes.

Tranquility Level 2 Technical Support Position Overview

Tranquility Level 2 Support manages the daily operation of the internet service ticketing system, performing a variety of tasks while leading and directing the work of others. Has experience and knowledge of field concepts and commonly-used troubleshooting concepts, practices, and procedures within the internet field such as Unix/Linux web and mail servers, LAN, WAN, Windows Server, small business routers and Windows workstations.

Essential Job Functions/Responsibilities:

• Respond/answer telephone calls (email, DSL, Wimax, and Fiber connections)
• Respond/answer email inquiries sent to general inboxes
• Document, Track and monitor problems to ensure timely resolution
• Promoting or selling company products or services
• Troubleshoot small business routers such as Linksys, DLink, Netgear and Cisco
• Troubleshoot minor issues with Unix/Linux Web Servers
• Manage time effectively without micro management
• Self-starter

 A successful applicant will possess the following requirements:

• Experience with a ticketing/tracking system
• Strong customer service skills
• Moderate experience with Unix/Linux operating system
• Experience with Windows XP and Windows 7
• Experience with email clients such as Outlook, Windows Live Mail and Thunderbird
• Leadership experience or potential
• Problem solver
• Quick learner
• Positive attitude
• Moderate experience with programming languages such as PHP, Postgres, MySQL, Java is a huge plus

If you’re interested

Please email monica@tranq.net, send your resume and cover letter and we’ll get started with a short phone interview.