Calling All Techs! We’re Hiring!

Join the Tranquility Internet Pit CrewWe’re seeking a skilled new Tech to join our dedicated team.  It’s a full time gig with benefits and a great work environment.  To apply please email, send your resume and cover letter and we’ll get started with a short phone interview.

What does it take to be a member of our Internet pit crew?

Take a look at our job description to see if you have what it takes.

Tranquility Level 2 Technical Support Position Overview

Tranquility Level 2 Support manages the daily operation of the internet service ticketing system, performing a variety of tasks while leading and directing the work of others. Has experience and knowledge of field concepts and commonly-used troubleshooting concepts, practices, and procedures within the internet field such as Unix/Linux web and mail servers, LAN, WAN, Windows Server, small business routers and Windows workstations.

Essential Job Functions/Responsibilities:

  • Respond/answer telephone calls (email, DSL, Wimax, and Fiber connections)
  • Respond/answer email inquiries sent to general inboxes
  • Document, Track and monitor problems to ensure timely resolution
  • Promoting or selling company products or services
  • Troubleshoot small business routers such as Linksys, DLink, Netgear and Cisco
  • Troubleshoot minor issues with Unix/Linux Web Servers
  • Manage time effectively without micro management
  • Self-starter

 A successful applicant will possess the following requirements:

  • Experience with a ticketing/tracking system
  • Strong customer service skills
  • Moderate experience with Unix/Linux operating system
  • Experience with Windows XP and Windows 7
  • Experience with email clients such as Outlook, Windows Live Mail and Thunderbird
  • Leadership experience or potential
  • Problem solver
  • Quick learner
  • Positive attitude
  • Moderate experience with programming languages such as PHP, Postgres, MySQL, Java is a huge plus

If you’re interested

Please email, send your resume and cover letter and we’ll get started with a short phone interview.

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