Office Assistant

Description of Position:

• Assist customers with non-technical and billing related questions
• Distribute phone calls to appropriate representative when necessary
• Place and manage internet orders
• Create deposits and perform monthly credit card processing
• Verify invoices of major wholesalers
• Post sales customer follow-up surveys and satisfaction phone calls
• Speak to initial sales inquiries and hand off to appropriate representatives
• Manage internal marketing projects
• Manage special projects as the need arises

Please send inquiries or resumes to jobs@tranquility.net.

Level 2 Support (L2S)

Description of Position:

Tranquility Level 2 Support manages the daily operation of the internet service ticketing system. Has experience and knowledge of field concepts and commonly-used troubleshooting concepts, practices, and procedures within the internet field such as Unix/Linux web and mail servers, LAN, WAN, Windows Server, small business routers and Windows workstations.

An L2S performs a variety of tasks while leading and directing the work of others. Primary job functions rely on extensive experience and judgment to plan and accomplish goals. A L2S works under management supervision, reporting to Senior Management.

Essential Job Functions/Responsibilities:

• Respond/answer telephone calls (email, DSL, Wimax, and Fiber connections)
• Respond/answer email inquiries sent to general inbox
• Document, Track and monitor problems to ensure timely resolution
• Promoting or selling company products or services
• Troubleshoot small business routers such as Linksys, DLink, Netgear and Cisco
• Troubleshoot minor issues with Unix/Linux Web Servers
• Manage time effectively without micro management
• Self-starter

A successful applicant will possess the following requirements:

• Experience with a ticketing/tracking system
• Strong customer service skills
• Reliable transportation
• Moderate experience with Unix/Linux operating system
• Moderate experience with programming languages such as PHP, Postgres, MySQL, Java is a huge plus
• Experience with Windows XP and Windows 7
• Experience with email clients such as Outlook, Windows Live Mail and Thunderbird
• Leadership experience or potential
• Problem solver
• Learn quickly

Please send inquiries or resumes to jobs@tranquility.net.