Contact

We speak tech-an-ese and English so you don’t have to know both.

Mailing Address

Tranquility Internet Services, Inc.
307 Locust Street
Columbia, MO 65201

Fax: 573-443-5803

Office Hours

Our office is open from:

8:00 am – 6:00 pm Monday through Friday
Closed Saturday
Closed Sunday
Other hours by appointment.

Please feel free to drop off payments, arrange service calls, or chat about other computer or Internet issues during this time. We do offer longer support hours, however that support is only available via scheduled appointment.

Customer Support

Phone Support

Our free phone support is available from: 8:00 am – 8:00 pm Monday through Friday 9:00 am – 4:00 pm Saturday 10:00 am – 4:00 pm Sunday

Phone support is designed to answer basic operational questions and provide service related troubleshooting. When you call, please have the following information:

  • Your Account ID
  • Your operating system and version (2000, XP, Vista, 7 or Mac)

Please be at your computer and at the service location when you call for faster support.

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573-443-3983 1-888- 326-TNET (8638)

On-Site Support

On-site support is available and after an initial phone consultation in limited regions, and are by appointment only. Trip charges and standard hourly billing rates apply.

Please Note: Networking, installing, assembling, or setting up your computer or modem are available for an additional charge.

 

Remote Support

Sometimes its just faster and easier for us to help you through Remote Support, this is for two main reasons.

One, if the problem is un-resolvable in 15-20 minutes of phone support, it is much faster for us to access your computer remotely.
Two, it saves everybody time, trouble, and frustration.
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E-mail Support

Please feel free to email us your questions and concerns. You can also contact our billing department by email if you have an account concern. We try to respond to your email within 24 business hours. It is our goal to answer your questions the same day (usually within hours) if at all possible. You can email our technical department here and our billing department here.
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