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CHANGES TO HOURS DUE TO COVID-19

In person offices hours currently closed due to COVID-19 restrictions. Technicians available via remote/phone support until further notice. 

 

Please call our support line for service requests or inquiries

573-443-3983

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We speak tech-an-ese and English so you don’t have to know both.

Mailing Address

Tranquility Internet Services, Inc.
PO Box 1486
Columbia, MO 65205

Fax: 573-443-5803

Office Hours

We are no longer able to service walk-in requests. All office visits must be scheduled ahead of time. To schedule a time please feel free to contact us during our normal support hours Monday through Friday

Closed Saturday
Closed Sunday
Other hours by appointment.

Please feel free to schedule an office visit, arrange service calls, or chat about other computer or Internet issues during this time. We do offer longer support hours, however that support is only available via scheduled appointment.

 
 

Customer Support

Phone Support

Our free phone support is available from: 8:00 am – 8:00 pm Monday through Friday 9:00 am – 4:00 pm Saturday 10:00 am – 4:00 pm Sunday

Phone support is designed to answer basic operational questions and provide service related troubleshooting. When you call, please have the following information:

  • Your Account ID

Please be at your computer and at the service location when you call for faster support.

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573-443-3983 1-888- 326-TNET (8638)

On-Site Support

On-site support is available and after an initial phone consultation in limited regions, and are by appointment only. Trip charges and standard hourly billing rates apply.

Please Note: Networking, installing, assembling, or setting up your computer or modem are available for an additional charge.

 

Remote Support

Sometimes its just faster and easier for us to help you through Remote Support, this is for two main reasons.

One, if the problem is un-resolvable in 15-20 minutes of phone support, it is much faster for us to access your computer remotely.
Two, it saves everybody time, trouble, and frustration.
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E-mail Support

Support: support@tranquility.net Billing: billing@tranquility.net Sales: sales@tranquility.net
Please feel free to email us your questions and concerns. You can also contact our billing department by email if you have an account concern. We try to respond to your email within 24 business hours. It is our goal to answer your questions the same day (usually within hours) if at all possible. You can email our technical department here and our billing department here.
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Drop us a line, right here and now.

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Learn how to set up your email, Tranquility invoicing dates, service coverage, how to change your password and more in our support center.