Support Center:

Out with the old and in with the new!

Dear Tech Guy,

I recently purchase a new computer that’s running Windows 7 and can’t seem to find Outlook Express or Windows Mail.  I’m trying to setup my email account so that I can check my email.  Can you help?

Windows 7 doesn’t not come with a pre-installed email client anymore. “On October 29, 2008, it was announced at the Professional Developers Conference 2008 that Windows Live Installer would be renamed as Windows Live Essentials, and would be integrated into Windows 7 to allow users to download the included Windows Live applications. However, the Windows Live Essentials applications will not be “bundled” with the Windows 7 operating system. This should allow more frequent updates to the Windows Live Essentials applications outside of major operating system releases.”  Thanks Wikipedia for the clarification!

The good news is that you have more choices now.  You can try using a different email client such as Mozilla Thunderbird or you can try the new email program provided free by Microsoft called  Window Live Mail.  You can also choose to only install the e-mail program or if you want you can install the other programs in the Windows Live Essentials suite!

To learn more about Windows Live Mail please check out this article provide by Microsoft.  If you already have Windows Live Mail and need help configuring your Tranquility email account please visit our support center for a detailed step by step walk through.

So long Outlook Express!

Introducing Windows Live Mail

If you’re still using Outlook Express for your e‑mail, consider using Windows Live Mailinstead. Even if you are running Windows XP and have yet to upgrade to Windows Vista, you can still try Windows Live Mail.

To download Windows Live Mail, go to the Windows Live Mail website.

Windows Live Mail is similar to both Outlook Express and Windows Mail, but has these additional features:

  • Free access to Windows Live Hotmail. To sign up for a Hotmail account, go to theHotmail website.
  • Integration with Windows Live Messenger, Windows Live Spaces, and Windows Live Contacts.
  • The ability to connect to popular e‑mail services such as Hotmail, Yahoo!, AOL, or Gmail, or to e‑mail from your Internet service provider (ISP).
  • The ability to automatically configure many popular e‑mail services. All you need to do is enter your e‑mail address and Windows Live Mail will automatically enter the correct settings for the e‑mail servers used by that service.

    Read the full Article here…

Domain renewal time…?

I just got a domain name renewal notice in the mail and thought to myself,  didn’t I purchase that domain for 5 years.  Crap, who is my registrar again?  Are you asking yourself these same questions?  Several of our customers have and after a bit of digging we realized the notice they received did not come from their true registrar.

A company by the name of Domain Registry of America has been sending out these types of suspicious notices for years. The notice is portrayed to be a friendly reminder that you’re domain name is about to expire but little do you know it’s a solicitation to get your business so don’t be fooled.

Here’s a sample of what the solicitation looks like.  Thanks!

Also, special thanks to Nick Stamoulis for writing “Domain Registry of America: Don’t be scammed!” a few years back warning us about this scam that still continues to this day. The full article can be found here

If you ever have questions about your domain please don’t hesitate to call us!

Domain Registry of America: Don’t be scammed!

I just received an interesting notice in the mail from Domain Registry of America. It was real easy for me to identify these schmucks as scam artists, but the average consumer may not find it so easy.

In the top right corner of the mailing are the words “Domain Name Expiration Notice.” Then, below that, there is an 800 number and a web address ( It’s an official looking letter and arrives in an official looking envelope and a return envelope, addressed but not postage paid. The letter begins, “As a courtesy to domain name holders, we are sending you this notification of the domain name registrations that are due to expire in the next few months.”

Some people may not know when their domains expire, but I do. I also know who my domain registrars are and I have no interest in switching. The letter continues:

When you switch today to the Domain Registry of America, you can take advantage of our best savings.

Then the letter tells me when my domain names expire – several months away. But they want me to “Act today!”

First, if I did switch my domain registration to Domain Registry of America, I wouldn’t be saving any money. I’d be losing money; and that’s probably the case with anyone.

I currently pay $10 per year for domain name registration, the going rate. Some web hosts include this fee in their packages. Others offer registration for less than $10. In any case, I’d never pay more than $10. Domain Registry of America wants to charge me $30.00 for one year or $50.00 for two years. And in bright red letters next to the $50.00 price tag are the words “save $10.” Hmmm … by my calculations I’d be losing $15. Nice scam they have going there.

There are probably people who would fall for this. But I’d caution my readers to stay away from these people. After doing a little more research (like a Google search), I discovered that I was not the only person to have been solicited by these people.

Blog.Forret appears in Google as the No. 3 result for the company’s name. The No. 2 listing is the FTC (Federal Trade Commission). On the FTC website, I read:

The Federal Trade Commission has requested that a federal district court enjoin Domain Registry of America, Inc., an Internet domain name re-seller, from making misrepresentations in the marketing of its domain name registration services and require it to pay redress to consumers.

That was 2003. Evidently, these guys have been around a long time. There are 58,400 results on the Google SERP for this company’s name inside quotes. Most of them are negative reactions to DROAs aggressive marketing tactics and its penchant for misrepresentation. The company’s response? Theythreatened to sue a blogger whose blog posts ranked highly for their company name.

Read rest of the article at:

What’s going on with my internet connection?

  • Have you ever wondered what your internet traffic looks like?
  • Ever wonder if watching that movie or downloading those songs was killing your connection?

Well now you can see what’s going on with our new bandwidth tracking software.  Use the tools the Tranquility “Tech Guys” use to check out your connection.  It’s quick, easy and provides a snap shot of your internet traffic.  Below is a sample screen shot of what the software can share.

If you’d like access to this software please just give us a call and one of our “Tech Guys” will set it up for you.  Also, no need to worry about any extra charges for this service because it’s FREE!

Embed a YouTube Channel the Easy Way.

Thought I’d share this because it took me about 2 hours to get things figured out. I was using a gadget before but after about an hour of searching I found this method that only took like 2 minutes and thought I’d share!

Thunderbird has new wings!

Spread Thunderbird

Mozilla Thunderbird released their 3rd version a few months ago and we had a chance to review the new features.  After several months of use we have come quite satisfied with them.  The two biggest are tabbed emails and advanced search.

The search feature is a little slow upon first use but that’s because it’s indexing all your mail.  After the indexing process has finished it becomes much faster and easier to find stuff!

If you want to give it a try simply click on the icon to your left to download it. Then if you need helping configuring your Tranquility settings please check out our new tutorial in support center.

We'll ring the bell if you promise to come running

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